Acharaya Sonu (“Acharaya Sonu”, “HeyU”, “we”, “us”, or “our”) is committed to protecting the privacy of visitors to our website and users of our services. This Privacy Policy describes how we collect, use, disclose, protect, and manage your personal information in connection with your use of the website, consultation services, reports, and related offerings (collectively, the “Services”).
By accessing or using the website or Services, you consent to the practices described in this Privacy Policy. If you disagree with any part of this policy, please do not use our website or Services.
1. Information We Collect
We collect two broad categories of information:
a) Device / Automatically Collected Information
When you visit our website, we may automatically collect details about your device and how you interact with our site, including:
- IP address
- Browser type and version
- Operating system
- Time zone
- Referring / exit pages
- Pages or features you view, clicks, and scrolls
- Cookies, web beacons, tags, and pixels
This helps us understand site usage, detect fraud, and improve functionality.
b) Information You Provide (Order / Consultation / Reporting Data)
When you engage with our Services (e.g., booking a consultation, buying a report, registering, or contacting us), we may collect:
- Your name
- Email address
- Phone number
- Postal / billing / shipping address
- Birth date, time, place (for astrology purposes)
- Payment information (through secure third-party gateways)
- Other information you choose to provide (e.g., comments, preferences, past history)
2. How We Use Your Information
We use your information for the following purposes:
- To deliver the Services — processing your orders, preparing reports, booking consultations, sending confirmations and invoices.
- Communication — to contact you regarding your orders, bookings, or account, and respond to your inquiries.
- Marketing & Promotions — with your consent, we may send newsletters, updates, or offers. You may unsubscribe at any time.
- Fraud prevention & safety — screening orders and interactions to identify fraud, abuse, or security risks.
- Analytics, improvement & optimization — understanding how users interact with the site to improve content, layout, and features.
- Legal & safety — disclosing information where required by law (e.g., court orders, lawful requests) or to protect our rights and safety.
- Third-party services — enabling external service providers (e.g., payment processors, mailing services, delivery partners) to perform functions on our behalf (with confidentiality obligations).
3. Disclosure / Sharing of Information
We do not sell your personal information. However, we may share information with:
- Service providers and partners who assist us (e.g., payment gateways, email systems, analytics services).
- Legal authorities or courts when required by law or to protect our rights.
- Business transfers (e.g., merger, acquisition) — subject to confidentiality obligations.
All third parties are required to protect your information and use it only for authorized purposes.
4. Cookies & Tracking Technologies
We use cookies and similar tracking technologies (web beacons, pixels) to:
- Recognize your device when you revisit
- Enhance and personalize your experience
- Collect aggregate usage statistics
- Enable certain features (e.g., session management, remembering preferences)
You can disable cookies via your browser settings, but this may limit some site functionality.
We do not currently alter our practices if your browser sends a “Do Not Track” signal.
5. Your Rights & Choices
Depending on your jurisdiction, you may have rights over your personal data, including:
- Access: Request a copy of your data held by us
- Correction: Ask us to correct inaccurate or incomplete data
- Deletion: Request deletion of your data (subject to legal retention obligations)
- Restriction / Object: Request limiting or objecting to certain processing
- Data portability: Receive your data in a structured, machine-readable format
To exercise these rights, please contact us using the details below.
If you are an EU / EEA resident, you have additional protections under the GDPR.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes described above, unless a longer retention period is required or permitted by law.
When no longer needed, we securely delete or anonymize your data.
7. Security Measures
We implement reasonable technical and organizational security measures, including:
- Encryption (in transit and, where applicable, at rest)
- Access controls and authentication
- Regular security audits and updates
- Limiting internal access on a need-to-know basis
However, no system is 100% secure, and we cannot fully guarantee absolute security.
8. Children & Minors
Our site is not intended for children under 14 years of age. We do not knowingly collect personally identifiable information from children under 14.
If you become aware that your child has provided personal information to us, please contact us, and we will take steps to delete such information.
9. Updates to This Policy
We may revise this Privacy Policy from time to time. The updated version will be posted on our site with a new “last updated” date. Continued use after changes means acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy, contact:
Acharaya Sonu (Trade Name: HeyU)
Email: support@acharyasonu.in
Address:
SF- Plot No. RZ D-3/251, Khasra No. 755/85,
Gali Number 9, Mahavir Enclave 1,
New Delhi, South West Delhi, Delhi, 110045